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What are the system requirements for using Connected-Series Robots with the Neato app?

This information is related to:

  • Botvac Connected D3
  • Botvac Connected D4
  • Botvac Connected D5
  • Botvac Connected D6
  • Botvac Connected D7


 Internet Connection


  • An Internet connection is required to run the robot in connected mode.
  • An Internet connection is required to use the Neato app.
  • Basic internet connection speeds (56kbsp and higher).

 Router / Extenders


  • Neato Botvac Connected-Series robots work with 2.4GHz networks
  • Neato Botvac D7 Connected robots are also compatible with 5GHz Wi-Fi networks.

Devices Supported



  • Supported Software:
    • iOS 10 or Higher

  • Supported Hardware:
    • Apple iPhone 4 and newer
    • Apple iPad2 and newer
    • Apple iPod Touch (5th Generation)
    • Apple iPad Mini and newer
    • Note: Neato app is not optimized for tablets




  • Supported Software:
    • Android 4.0 (Jelly Bean) or Higher

  • Supported Hardware:
    • Xlarge screens (at least 960dp x 720dp)
    • Large screens (at least 640dp x 480dp)
    • Normal screens (at least 470dp x 320dp)

  • Not Supported:
    • Small screens at or lower than (426dp x 320dp) or lower

Network Security


  • WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.

Wi-Fi Channels


  • The FCC requires all wireless devices in the US to operate on wireless spectrum channels 1-11. 
  • For 2.4 GHz networks, channels 1 through 11
  • For 5 GHz networks, channels 36, 40, 44 & 48(Botvac Connected D7 Only)
  • Countries outside of North America can use spectrum channels above channel 11. Please refer to your local regulatory agency to determine what channels are accessible.
  • A future robot software release will support access to channels above 11 to users outside of North America.  Until then, please use channels 1-11.
  • Please check for software updates.

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