You are having trouble connecting your Neato to the WiFi and to the Neato app.
Topic(s): connection | app | wifi
Robot Model(s): D3 | D4 | D5 | D6 | D7
App Version: Neato app
Note: For the D8 robot and all models above, you need to use the MyNeato app.
Connecting your Neato to the WiFi entails several steps. Choose the step that you are having trouble with to find the troubleshooting steps that will help you best.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.