WiFi Issues General

Issue

You are having trouble connecting your Neato to the WiFi and to the Neato app.

Applies to

Topic(s): connection | app | wifi

Robot Model(s): D3 | D4 | D5 | D6 | D7

App Version: Neato app

Note: For the D8 robot and all models above, you need to use the MyNeato app.

Resolution

Connecting your Neato to the WiFi entails several steps. Choose the step that you are having trouble with to find the troubleshooting steps that will help you best.

1. Put your robot into pairing mode
2. Problem with the step 'Connecting to WiFi'
3. Problem with the step 'Connecting to the internet'
4. Problem with the step 'Registering robot on Neato servers'
5. Problem with the step 'Reconnecting to your device'