You are having trouble connecting your Neato to the WiFi and to the Neato app.
Topic(s): connection | app | wifi
Robot Model(s): D3 | D4 | D5 | D6 | D7
App Version: Neato app
Note: For the D8 robot and all models above, you need to use the MyNeato app.
Choose the step that you are having trouble with:
- Put your robot into pairing mode
- Problem with the step 'Connecting to WiFi'
- Problem with the step 'Connecting to the internet'
- Problem with the step 'Registering robot on Neato servers'
- Problem with the step 'Reconnecting to your device'
Connecting the robot to the WiFi and the Neato app entails several steps where an issue can occur.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.