Update Requirements
- Connected device (supported smartphone or tablet)
- Neato App version 2.1 (How to check your current app version)
- Botvac software version 3.2 (How to check your current software version)
Update method
- Over The Air (OTA) via the Neato App only
- USB update method not supported
Upgrade Procedure
If the current Botvac software is at version 3.2
- The Neato app will prompt a “4.0 update is available” notification
- Tap to accept and follow the steps provided within the app
If the current Botvac software is at version 3.0 or 3.1
- The Neato app will prompt a notification to update to software version 3.2
- Tap to accept and follow the steps provided within the app
- When the 3.2 update completes, the Neato app will prompt a notification to update to software version 4.0
- Tap to accept and follow the steps provided within the app
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.