Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Google Home Setup

-- SETUP --

NEATO ROBOT WORKS WITH GOOGLE HOME

 

OPTION 1 (STEPS 1 – 2)

  1. Open Google Home App and click on the top left hamburger (drop-down menu). Select “Services”

    GH_1.png GH_1.5.png


  2. Page down to find “Neato Robot” card, click on it and link your Neato Account

    GH_2.png GH_3.png


  3. Follow instructions in Step 10 to authorize Google Assistant to access your Neato Account


    OPTION 2 (STEPS 4 – 9)

  4. Open Google Home App

  5. Make sure “Personal results” is enabled – see screens below:

    a. Click SETTING on bottom right of card “Turn on personal results”
    b. Enable “Personal results”

    GH_4.png

  6. Enable “Personal results”

    GH_5.png

  7. Say “Ok Google, talk to Neato Robot”

  8. New cards will appear on the home screen
    a. Link to neato robot and
    b. Neato Robot terms and policies

  9. Click LINK on bottom right of card “Link to neato robot”

    GH_6.png

  10. Follow screens below to authorize Google Assistant to access your Neato Account

    GH_7.png
     
    GH_8.png


  11. Now you can use Google Home to control your Neato Robot. Just say,
    a. “Ok Google, ask Neato Robot to start cleaning.”
    b. “Ok Google, ask Neato Robot to stop cleaning.”
    c. “Ok Google, ask Neato Robot the battery level.”
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