Neato Support

We're here to help.


Using Your Neato Robot With Neato Chatbot For WeChat

What Neato robot vacuums does Neato Chatbot for WeChat work with?

  • Botvac Connected
  • Neato D3
  • Neato D4
  • Neato D5
  • Neato D6
  • Neato D7


Which countries is Neato Chatbot for WeChat available?
The Neato Chatbot for WeChat is available worldwide wherever WeChat apps are available.


What languages are supported by Neato Chatbot for WeChat?
English and Simplified Chinese are supported.


How do I setup Neato Chatbot for WeChat to work with my Neato robot?

 1. Scan QR Code

2. Log In to your Neato account

  • If you do not have a Neato account, download the Neato app from the App Store or Google Play.
  • Create an account and add your Neato robot to your Neato account.
  • Once your Neato robot is linked to your Neato account, you can use Neato Chatbot to control your Neato robot.


What can I do with Neato Chatbot for WeChat to control my Neato robot?
You can ask Neato Chatbot the following commands. Some sample chat messages are shown for each command.


To start cleaning:

  • Start
  • Start cleaning
  • Start robot


To stop cleaning:

  • Stop
  • Stop cleaning
  • Stop robot


To pause cleaning:

  • Pause
  • Pause cleaning
  • Pause robot


To resume cleaning:

  • Resume
  • Resume cleaning
  • Restart robot


To show list of robots:

  • Robots
  • Show my robots
  • How many robots do I have?


To show robot status and battery level:

  • Status
  • Robot state
  • How is my robot?


To find your robot:

  • Find
  • Find my robot
  • Locate my robot


To schedule your robot:

  • Set schedule every Monday at 5pm
  • Schedule cleaning every weekend at half past five
  • Set schedule every day at noon


To know the robot schedule:

  • My robot schedule
  • Show me the schedule
  • Tell me the cleaning schedule


To enable schedule on your robot:

  • Enable schedule
  • Activate the cleaning schedule


To disable schedule on your robot:

  • Disable schedule
  • Turn the cleaning schedule off


To send your robot to base:

  • Dock
  • Return
  • Go home



  • Help
  • What can I do?
  • How does this work?



  • Shop
  • Buy
  • Where can I order supplies?


Contact Support

  • Support
  • Customer service
  • Customer support


Can I ask the Neato Chatbot to set the robot schedule?
Yes, you can use Neato Chatbot to set robot schedule. For example, you can type the command:

  • Set schedule every Wednesday at 10am


Can I ask the Neato Chatbot to command my robot to return to base?
Yes, you can use Neato Chatbot to ask the robot to return to base. For example, you can type the command:

  • Return to base


Was this article helpful?