Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Using Your Neato connected robot with Neato Chatbot for WeChat

Which countries is Neato Chatbot for WeChat available?


The Neato Chatbot for WeChat is available worldwide wherever WeChat apps are available.


What languages are supported by Neato Chatbot for WeChat?


English and Simplified Chinese are supported.


What Neato robot vacuums does Neato Chatbot for WeChat work with?


All the Neato connected robot vacuums are supported: Botvac Connected, Botvac D3 Connected and Botvac D5 Connected.


Where can I find the Neato Chatbot for WeChat?


QR Code:




How do I setup Neato Chatbot for WeChat to work with my Neato connected robot?


  • Scan QR Code

  • Log In to your Neato account
    • If you do not have a Neato account, download the Neato app from the App Store or Google Play (also available in China Android App Stores such as Baidu, Tencent, Huawei).
    • Create an account and add your Neato connected robot to your Neato account.
    • Once your Neato connected robot is linked to your Neato account, you can use Neato Chatbot to control your Neato connected robot.


What can I do with Neato Chatbot for WeChat to control my Neato connected robot?


You can ask Neato Chatbot the following commands. Some sample chat messages are shown for each command.


To start cleaning:

  • Start
  • Start cleaning
  • Start robot


To stop cleaning:

  • Stop
  • Stop cleaning
  • Stop robot


To pause cleaning:

  • Pause
  • Pause cleaning
  • Pause robot


To resume cleaning:

  • Resume
  • Resume cleaning
  • Restart robot


To show list of robots:

  • Robots
  • Show my robots
  • How many robots do I have?


To show robot status and battery level:

  • Status
  • Robot state
  • How is my robot?


To find your robot:

  • Find
  • Find my robot
  • Locate my robot


To schedule your robot:

  • Set schedule every Monday at 5pm
  • Schedule cleaning every weekend at half past five
  • Set schedule every day at noon


To know the robot schedule:

  • My robot schedule
  • Show me the schedule
  • Tell me the cleaning schedule


To enable schedule on your robot:

  • Enable schedule
  • Activate the cleaning schedule


To disable schedule on your robot:

  • Disable schedule
  • Turn the cleaning schedule off


To send your robot to base:

  • Dock
  • Return
  • Go home



  • Help
  • What can I do?
  • How does this work?



  • Shop
  • Buy
  • Where can I order supplies?


Contact Support

  • Support
  • Customer service
  • Customer support



Can I ask the Neato Chatbot to set the robot schedule?


Yes, you can use Neato Chatbot to set robot schedule. For example, you can type the command:

  • Set schedule every Wednesday at 10am


Can I ask the Neato Chatbot to command my robot to return to base?


Yes, you can use Neato Chatbot to ask the robot to return to base. For example, you can type the command:

  • Return to base


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