Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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How do I clean the drop sensors?

The drop sensors detect stairs and ledges so the robot will avoid them. To clean the drop sensors, follow these steps:

  1. Turn your vacuum upside down.
  2. Insert a cotton swab into the drop sensor window area.
  3. Lightly clean the surface with the swab.
Neato_Drop_sensor_window

Botvac Series:

XV Series:

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