Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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How do I empty the dirt out of Neato?

For best results, empty your robot’s dirt bin after each cleaning cycle by following these steps:

1. Remove the dirt bin from the top of the robot.

neato_remove_dirt_bin

2. Remove the filter door from the dirt bin (we recommend you do this over a garbage can to avoid spilling dust/dirt on the floor).

remove_filter_door

3. Empty the debris into a garbage can. Also tap or brush off the filter to clean it.

neato_remove_dirt_bin

4. Replace the dirt bin into the top of the robot.

For best results, empty your robot’s dirt bin after each cleaning cycle.

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