Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Why does my Neato Robot sometimes stop and start by itself?

Debris around the dirt bin might be causing the bin to dislodge. As a safety feature, the robot turns itself off when the dirt bin is not fully inserted — and continues cleaning when the bin is back in its proper position.

Check to make sure the area is free of dirt and that the dirt bin is properly inserted into your robot.

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