Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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My clock reset to 0:00. What happened?

​If the battery charge is extremely low, the robot goes into shut down mode and the clock resets to 0:00. Use SET CLOCK in the menu system on your display to reset the clock – and your scheduled cleanings will still be there.

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