Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

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Sometimes the Neato Robot only goes half-way across an open floor and turns around. Why?

The robot cleans in sections. It may map the room into segments of 15′ x 15 ‘ or smaller, based on the furniture and what it “sees” in the room. It cleans within those segments before continuing on to the next segment. The robot continues to clean section by section until the entire level of the home is clean.  The robot will recharge mid-cleaning if it needs more battery power to finish the cleaning.

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