Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Warranty & Repair

Warranty  1 year

If your Neato is still under warranty and you could not resolve the issue with your robot, you can get further assistance by contacting customer service here. You can also find product warranty details in the Neato Robotics Limited Warranty.

RepairNeato Authorized Repair

If your robot is out of warranty, Neato recommends contacting an authorized repair facility.

  • In the United States or Canada, Funai is an authorized repair facility.
  • For all other countries, please contact the authorized partner where you purchased your robot for assistance.

ConsumablesNeato Genuine Accessories

We recommend that you keep extra filters on hand to keep your robot working well.  Because Neato robots operate on battery power, at some point you will need to replace its batteries.  You can purchase replacement batteries here.

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