Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Please press OKAY to continue. Battery issue (0002)

What the screen says What it means What to do
Please
press OKAY
to continue.
Battery issue
(0002)
 The robot has a power connection issue. Press OK

1. Make sure your robot ON/OFF switch is ON.

  • Open the dirt bin
  • Push the switch DOWN to ON to connect the battery,
  • Replace the dirt bin.

2. Charge the robot on the charge base until the light turns solid green. We recommend you charge the batteries overnight.

3. Start the robot.

If issue persists, please click on chat icon for assistance, or visit our Customer Care contact page for more options.
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