Neato Support

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Please contact Customer Support. (7000)

During robot software update, there was a missing or corrupted file.

  • Soft reset - While your Neato is up against its charging base, Press and hold the Home button for 20 seconds. The Neato will power OFF and ON.

  • Hard reset by disconnecting one battery OR turning the power switch (inside the dirt bin) off for 3-5 minutes. 

  • If this resolves the issue,
    • Navigate to Menu > Support > New Battery. Neato will say "Thank You." Press the Back arrow twice to get back to the main screen.
    • Fully charge and run for 3 complete charging and discharging cycles.


If the issue is persistent, please click on the blue chat icon for assistance or visit our Customer Care Contact page for more options.




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