Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Please press OK to continue, battery issue (0003, 0004)

What the screen says What it means What to do
Please press OK
to continue, battery issue
(0003, 0004)
The battery is low or needs to be charged. Press SELECT.
Put the robot on the charge base until the LEDs turn solid white (Botvac Connected robots) or solid green (XV, Botvac, Botvac D Series robots).
Start the robot.
If issue persists, please click on Chat icon for assistance, or visit our Customer Care contact page for more options.
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