Neato Support

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Please clear my path. (2009, 2010, 2011, 2012)


The Neato robot is having difficulty navigating the environment.


Pick the Neato up and move it no more than 2 feet so it can recover it's location.

If the error occurs again please press and hold the home button for 15 seconds. Return to base and start cleaning over. If the error still occurs, try these steps.


Cleaning the Neato's Laser & Sensors



If the issue is persistent, please click on the blue chat icon for assistance or visit our Customer Care Contact page for more options.

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