Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

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I can’t find the Neato app in the Apple App Store using my iPad. What should I do?

If you are using an iPad, go to the Apple App Store, and when you do the search you need to change the setting for the top left menu item to “iPhone only.”  The Neato app is optimized for the iPhone but works fine on the iPad.

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