Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Do Eco and Turbo modes sync between the Neato Botvac Connected robot and the Neato app?

When using the robot control panel, you can change the cleaning mode to ECO mode and the robot will always clean in ECO mode when you start the cleaning session using the robot’s control panel.  If using the Neato app, the default is always TURBO mode.  If you wish start an ECO cleaning session using the Neato app, you need to change the setting every time you want to have the robot clean in ECO mode.  Once the cleaning is done, it will revert back to TURBO.  You can, however, put on your schedule an ECO cleaning session on a scheduled basis and every time it does that cleaning run, it will be in ECO mode.

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