This article applies to the following:
The free Neato app can be found at the Apple App Store for iOS devices (supports iOS 10.2 or later)
Or Google Play Store for Android devices (4.1 or later).
Still having problems? If the above has not answered your question, please contact one of our customer support agents. Click the blue chat icon, or visit our Customer Care Contact page for more options.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.