If you do not have automatic updates for apps set to ON on your smart phone or tablet, go to the Apple App Store or Google Play app on your phone / tablet, click on UPDATES, and click and scroll down to see if Neato is in the Updates list. If Neato is in the list, click UPDATE next to Neato and the update will start.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.