Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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How do I update my Neato app?

If you do not have automatic updates for apps set to ON on your smart phone or tablet, go to the Apple App Store or Google Play app on your phone / tablet, click on UPDATES, and click and scroll down to see if Neato is in the Updates list.  If Neato is in the list, click UPDATE next to Neato and the update will start.

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