Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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What is the Find Me feature?

If you cannot find your robot in your home, you can use the Find Me feature to help you find it.  Click on your robot infoIcon icon on the Neato app dashboard and then click FIND ME icon to the left of the robot image.  The robot will start beeping for 5 seconds so that you can “follow the sound” to eventually find your robot.  Press the FIND ME icon again and again until you locate your robot in your home.  Feature is available on specific models of connected robots.

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