Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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How do I remove unwanted paired networks from my robot?

To remove a Wi-Fi network from your list, access your robot’s dashboard in the Neato App. First tap on the Robot Settings gearIcon and then on the Wi-Fi setting. Select the network you wish to remove. Tap the “trash” icon in the upper right corner to remove.

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