Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Status Lights

The status light, in the shape of an arc around the CLEANING HOUSE button house_icon (Botvac robots) or START button (XV Series robots) lets you know if your robot is ready to vacuum.

 

XV Series, Botvac, Botvac D Series Botvac Connected
  • SOLID GREEN – The vacuum is fully charged and ready to clean.
  • SOLID WHITE – The vacuum is fully charged and ready to clean.
  • FLASHING GREEN – It is partially charged, but you can start a cleaning cycle at any time.
  • FLASHING WHITE – It is partially charged, but you can start a cleaning cycle at any time.
  • FLASHING AMBER – The robot is charging and cannot start a new cleaning cycle until the light turns GREEN.
  • FLASHING AMBER – The robot is charging and cannot start a new cleaning cycle until the light turns WHITE.
  • SOLID AMBER – The vacuum cannot start cleaning. A message on the display will let you know what it needs to be ready to clean.
  • SOLID AMBER – The vacuum cannot start cleaning. A message on the display will let you know what it needs to be ready to clean.
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