Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Cleaning upstairs and downstairs

To clean an area away from the charge base or on another floor carry the Neato vacuum where you want it, put it down on the floor and manually start it. Once it’s done cleaning the robot will return to the starting point where you first put it down.

You don’t need to take the charge base with you between multiple floors of your house unless you have a large space and anticipate the robot will need to recharge during the cleaning cycle.

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