Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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What are boundary markers and how do I use them?

What are Boundary Markers?
If you want to make a room or an area off-limits to the Neato robot, you can close the door – or use the boundary markers strips that came in your Neato’s package. Before vacuuming, lay the boundary strips (flat side down) on the floor to block off the space: the robot recognizes the strips and avoids the area.

How do I use them?
Some customers use a removable tape such as gaffer tape or painters’ tape to keep boundary markers flat on the floor.

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