Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

We're here to help.


I have three large open rooms connected to each other. Where is the best place for the charge base?

Try placing the charge base in a few different spots and see if your Neato has a preference. No matter where you position its base, the robot should clean the entire area. You may witness subtle differences in its performance and cleaning paths from location to location.

Make sure you place the charge base in an open area with at least 3 feet of open space available on either side of it. This will help the robot locate and dock with the charge base successfully after a cleaning cycle.

Was this article helpful?