Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Sometimes my Neato Robot shakes from left to right. Is something wrong?

If the robot starts shaking while cleaning pause the cleaning cycle to see if the bumper is stuck. Press the bumper on all sides until it moves freely and you hear a clicking noise, this means it’s not stuck.

Resume cleaning or start a new cleaning cycle and make sure the behavior has stopped.

 

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