Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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How do I prepare my home for cleaning?

When you prepare to use your Neato Robot Vacuum make sure you try to clear the space of as many obstacles as possible.

Clear the area: Put away toys and other items from the floor. Check for small objects like earrings or thumbtacks that can get stuck in the vacuum’s brush. Move or tie up cables and cords from the floor. Lift bed skirts if you want Neato to clean underneath. For area rugs with longer tassels, fold the tassels under the rug: Neato is usually OK with short tassels.

Beware of water: Pick up pet water dishes and plant containers to keep moisture from damaging the robot’s electronics.

Use the boundary markers: Lay boundary markers down flat on the floor to designate an area as “off limits” to the robot. Use the boundary markers to block stairs with thick carpeting as this can affect Neato’s drop sensors (stairs with thin carpeting are OK).

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