When you prepare to use your Neato Robot Vacuum make sure you try to clear the space of as many obstacles as possible.
Clear the area: Put away toys and other items from the floor. Check for small objects like earrings or socks that can get stuck in the vacuum’s brush. Move or tie up cables and cords from the floor. Lift bed skirts if you want Neato to clean underneath. For area rugs with longer tassels, fold the tassels under the rug: Neato is usually OK with short tassels.
Beware of water: Pick up pet water dishes and plant containers to keep moisture from damaging the robot’s electronics.
Use the boundary markers: If your robot shipped with boundary markers lay them down flat on the floor to designate an area as "off limits" to the robot.
Neato robots have a magnetic sensor that allows them to detect the magnetic strips. They are used to temporarily mark off areas that you do not want Neato to clean. If your Neato pushes the magnetic strips, then we recommend using painters tape to prevent the magnetic strips from being moved.
Never place magnetic strips within 7 inches of a ledge or a drop. For example, at the top of the stairs or balcony.
If the area to be cleaned contains a cliff, drop, balcony, fireplace, stairs or other area where the vacuum could travel/fall that represents danger, place a physical barrier to prevent travel in that area to ensure safety. The drop sensors and boundary markers are to help the robot during cleaning but should not be solely relied upon to avoid a potential dangerous situation. Neato Robotics is not responsible for any damage to furniture, rugs or flooring.
NOTE: If your robot supports No-Go Lines, you will be able to replace your magnetic strips with virtual boundaries you draw in the app, once you complete Floor Planner cleaning cycle. Once configured, your robot will not cross over No-Go Lines when initiating a cleaning from the Neato App or at Scheduled cleaning times.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.