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We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Recalibrating your Neato NiMh Battery

Recalibrate your Neato and its batteries.

Recalibrating the robot batteries can improve capacity and lengthen run time between charges.

Neato Botvac Battery Replacement and Optimization (PDF)
Neato XV Battery Replacement and Optimization (PDF)

You should recalibrate the batteries if:

  • The robot is new
  • The batteries are new
  • You updated the software
  • Your cleaning area expanded
  • Your robot’s run time is low

Botvac Series

XV Series

Follow the steps below to recalibrate the battery.

  • Preparation:
  1. Turn off any scheduled cleaning.
  2. Reset the batteries by going to MENU->Support->New Battery.
  3. Place the robot on its charge base overnight to ensure a full charge.
  4. Remove the robot from the charge base.
  • Battery recalibration steps:
  1. Press the START button to start a cleaning cycle.
  2. If the robot displays “Cleaning Complete” press START button again to discharge the battery.
  3. Repeat steps 5 & 6 until you see “My Battery is low.” or “My Battery is low. I need to charge my battery before I can clean”.  Once you see one of these messages on your robot’s LCD screen proceed to step 8.
  • Recharge the robot:
  1. Charge the robot on its charge base until the status light turns solid green.
  2. Run the robot as usual until it needs to recharge again.

If the runtime does not improve after a second battery recalibration, you may need to replace Neato’s batteries. You can purchase batteries through one of our partners here.

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