Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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How do I set the day and time on Botvac Connected?

There are two ways to set the Day and Time on Botvac Connected:

  • If in UNCONNECTED mode, use the LCD screen and its associated buttons to select MENU/SETTINGS/DAY AND TIME to set the actual day of the week and the current time.


  • If in CONNECTED mode, when you connect your robot to your home Wi-Fi network, the day and time will automatically be set by your network. As long as it stays connected, it will be continuously updated for daylight savings time and standard time.

NOTE: If the robot is moved outside its network and becomes disconnected and it has been powered off, the time on the Home screen will revert to 00:00 or 12:00 AM. Under this condition, scheduled cleanings will not happen as the robot has lost its time. There are two options to get schedule cleaning to work:

1 – Remove the existing network: MAIN MENU> SETTINGS> WIFI> Remove Network. Then, follow the steps in your Neato app to Connect a Robot and connect your robot to the new location’s WiFi and the time will be automatically set.

2 – Disable WiFi (MAIN MENU>SETTINGS>WIFI and uncheck the Wi-Fi box) and set the clock for the robot using the LCD: Main Menu>Day and Time.


You need to have the Day and Time set on your robot in order to schedule it to clean automatically.

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