Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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My robot is out of warranty. How can I have it repaired?

If your robot is out of warranty, Neato recommends contacting an authorized repair facility.

  • In the United States or Canada, Funai is an authorized repair facility.
  • For all other countries, please contact the authorized partner where you purchased your robot for assistance.
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