Occasionally, the robot does not make charging contact and keeps driving backwards.
To fix, clean the charging contacts on the back of the robot as well as on the front of the charging base with a soft cloth. Make sure the base is flat on the floor and that both contacts on Neato’s back touch the power strips on the base.
To see if you fixed the problem, let the robot clean a room and dock when complete.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.