Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

We're here to help.

  Back

Sometimes my Neato Robot climbs up the charge base. Why?

Occasionally, the robot does not make charging contact and keeps driving backwards.

To fix, clean the charging contacts on the back of the robot as well as on the front of the charging base with a soft cloth. Make sure the base is flat on the floor and that both contacts on Neato’s back touch the power strips on the base.

To see if you fixed the problem, let the robot clean a room and dock when complete.

Was this article helpful?

  Back