If you start your robot from its charge base, or if it passes the base during cleaning, Neato will find the charge base when it needs to recharge or finishes cleaning.
If you start the robot away from its base, it finds the charge base when it passes during cleaning. If it cannot find the base, Neato returns to the spot where it started.
Find out more about the ideal location for your charge base in the Getting Started section of this Support Center.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.