Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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What if my Neato Robot can’t find its charge base?

If you start your robot from its charge base, or if it passes the base during cleaning, Neato will find the charge base when it needs to recharge or finishes cleaning.

If you start the robot away from its base, it finds the charge base when it passes during cleaning. If it cannot find the base, Neato returns to the spot where it started.

Find out more about the ideal location for your charge base in the Getting Started section of this Support Center.

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