Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Sometimes my Neato Robot makes a loud noise. What does this mean?

Hair wrapped around the brush bearings sometimes causes the robot to make a high pitched sound. See below for instructions on how to clear the bearings.

Neato_XV_Brush_Assembly
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