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We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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I can’t shut down while I am connected to power.

What the screen says What it means What to do
I can’t
shut down
while I am
connected
to power.
The robot cannot shutdown while it is connected to the charge base. Remove your robot from the charge base before attempting to shutdown. If your robot is not connected to the charge base, please click on the chat icon or visit our Customer Care contact page for more options.
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