Neato Support

We're here to help.


My Bumper is stuck. Please free it.


The bumper or bumper sensor are being triggered and may be stuck.


Check the 4 bumper sensors on the robots bumper.

  • There is one bumper sensor on each side of the bumper and two in the front.


  • You should hear 2 clicks when pressing in and releasing each of them. If one of the sensor does NOT click, depress and release the bumper a few times rapidly to try to "unstick" it.


  • Check the bumper to make sure there is no debris in it.


  • Turn your Neato over and release the brush guard (also known as the sole plate). Make sure there is no debris or damage to the brush.


If the issue is persistent, please click on the blue chat icon for assistance or visit our Customer Care Contact page for more options.




Was this article helpful?