Neato Support

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My battery is low. I need to charge my battery before I can clean.


The battery is low and cannot clean until the battery is charged.


If the problem persists,


  • Check the charge base to make sure all connections are secure. On an XV base, open the base and check internal connections as well.


  • Soft reset - While your Neato is up against its charging base, Press and hold the Home button for 20 seconds. The Neato will power OFF and ON.


  • Hard reset by disconnecting the battery OR turning the power switch (inside the dirt bin) off for 3-5 minutes. 


  • Unscrew the battery doors and make sure the connections are secure, nothing is loose, and there are no frayed wires. Then reconnect power.


  • If this resolves the issue (XV & D-series only),
    • Navigate to Menu > Support > New Battery. Neato will say "Thank You." Press the Back arrow twice to get back to the main screen.
    • Fully charge and run for 3 complete charging and discharging cycles.



If the issue is persistent, please click on the blue chat icon for assistance or visit our Customer Care Contact page for more options.





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