Our Customer Care team is closing early on Friday July 28th at 5 pm EST(2 pm PST). You can still email our team and will get back to you within the next two business days.  Thank you.
Neato Support

We're here to help.

  Back

My battery is low. I need to charge my battery before I can clean.

What the screen says What it means What to do
My battery
is low. I need
to charge my
battery before
I can clean.
The battery is low and cannot clean until the battery is charged. Allow the robot to finish charging on the charge base.If Botvac Connected Robots with Li-Ion batteries:

If after recharging the batteries, your robot experiences short runtimes, you can purchase replacement batteries here.

If XV Series, Botvac Series, Botvac D Series robots with NiMh batteries:

If after charging your batteries, your robot experiences short runtimes, we recommend that you recalibrate your batteries. If after recalibrating your batteries your robot continues to experience short runtimes, you can purchase replacement batteries here.

Was this article helpful?

  Back