Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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My battery is low. I need to charge my battery before I can clean.

What the screen says What it means What to do
My battery
is low. I need
to charge my
battery before
I can clean.
The battery is low and cannot clean until the battery is charged. Allow the robot to finish charging on the charge base.If Botvac Connected Robots with Li-Ion batteries:

If after recharging the batteries, your robot experiences short runtimes, you can purchase replacement batteries here.

If XV Series, Botvac Series, Botvac D Series robots with NiMh batteries:

If after charging your batteries, your robot experiences short runtimes, we recommend that you recalibrate your batteries. If after recalibrating your batteries your robot continues to experience short runtimes, you can purchase replacement batteries here.

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