Our Customer Care team is closing early on Friday July 28th at 5 pm EST(2 pm PST). You can still email our team and will get back to you within the next two business days.  Thank you.
Neato Support

We're here to help.

  Back

Incorrect Wi-Fi password or router. Try again.

What the screen says What it means What to do
Incorrect Wi-Fi password or router. Try again.
The Home Wi-Fi network name (SSID) or password chosen on the app are incorrect. Make sure the name of the Wi-Fi network (SSID) and password are correct. See Wi-Fi Troubleshooting and try again. If issue persists, please click on Chat icon for assistance, or visit our Customer Care contact page for more options.
Was this article helpful?

  Back