Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Incorrect Wi-Fi password or router. Try again.

What the screen says What it means What to do
Incorrect Wi-Fi password or router. Try again.
The Home Wi-Fi network name (SSID) or password chosen on the app are incorrect. Make sure the name of the Wi-Fi network (SSID) and password are correct. See Wi-Fi Troubleshooting and try again. If issue persists, please click on Chat icon for assistance, or visit our Customer Care contact page for more options.
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