Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

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How does Auto-Recharge & Resume work?

If Neato’s batteries run low while cleaning it will know to head home and recharge all by itself.

When the batteries run low your Neato robot will switch into suspended cleaning mode, turning off the brush and blower to save power. Then it will find its way back to its charge base, recharge, and head back out to resume cleaning right where it left off.

Neato can run three times and recharge itself up to two times during a cleaning cycle.

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