Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

We're here to help.

  Back

Please connect USB device.

What the screen says What it means What to do
Please connect
USB device.
USB cable or USB flash drive is not connected. Please ensue both the USB cable and the USB flash drive are securely connected. Also make sure that the USB flash drive is properly formatted as FAT32.
Was this article helpful?

  Back