Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

We're here to help.


Is it normal that my robot occasionally blinks “charging” even when it’s unused and fully charged?

The unit blinks green when charging.

As it sits on the charger, the robot is consuming a little power in its standby state. When the battery drops enough, charging resumes for a brief time to top the battery back up, again flashing the LED.

Was this article helpful?