Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Are the charge bases for Botvac Series and XV Series robots compatible?

No, the Botvac Series charge base and the XV Series charge base are not compatible. Botvac robots must charge on a Botvac Series charge base and XV Series robots must charge on an XV Series charge base.

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