Our Customer Care team is closing early on Friday July 28th at 5 pm EST(2 pm PST). You can still email our team and will get back to you within the next two business days.  Thank you.
Neato Support

We're here to help.

  Back

Why can’t my robot get back to its charge base?

When your robot goes about its cleaning and runs low on battery power, it attempts to return to its charge base. Sometimes the robot gets near its base but can’t quite make it all the way back and sometimes it gets lost and can’t find it. If your robot doesn’t get back to base, we recommend you try relocating your charge base as described in this support article.

Was this article helpful?

  Back