Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Why can’t my robot get back to its charge base?

When your robot goes about its cleaning and runs low on battery power, it attempts to return to its charge base. Sometimes the robot gets near its base but can’t quite make it all the way back and sometimes it gets lost and can’t find it. If your robot doesn’t get back to base, we recommend you try relocating your charge base as described in this support article.

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