Neato Support

We're here to help.


What floor surfaces can Neato vacuum?


This article applies to the following:

  • D3
  • D4
  • D5
  • D6
  • D7




Your Neato robot can clean all floor types including carpet, tile, laminate and hardwood floors. Neato will have difficulty with thick shag rugs or carpet – we recommend that carpet and rug fibers be 15mm / 0.6 in or less. Neato may also have trouble with carpet made of synthetic fiber, even if it is 15mm/ 0.6 in or less.


Neato can clear obstacles, thresholds or changes in floor surface that are up to 3/4" (19mm) high.



Still having problems? If the above has not answered your question, please contact one of our customer support agents. Click the blue chat icon, or visit our Customer Care Contact page for more options.







Was this article helpful?