Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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What floor surfaces can Neato vacuum?

Your Neato robot can clean all floor types including carpet, tile, laminate and hardwood floors. Neato will have difficulty with thick shag rugs or carpet – we recommend that carpet and rug fibers be 15mm / 0.6 in or less. Neato may also have trouble with carpet made of synthetic fiber, even if it is 15mm/ 0.6 in or less.

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