Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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How does Spot Clean work on Botvac Connected Series robot vacuums?

You can start a spot clean by pressing the SPOT CLEAN spot_clean button on Botvac Connected or by pressing the START BUTTON twice quickly on the Botvac D3/D5 Connected robots.  Selecting Spot Cleaning sets your Neato robot to clean a 7’x7’ area (200cm x 200cm). On select models, you can also select 2-pass cleaning.

From the app:  Select the spot icon at the top of the Neato app and then click the START button in the app and your robot will start a Spot Cleaning.   Specific models also have additional features during Spot Cleaning:

Botvac D3 Connected Botvac D5 Connected Botvac Connected
Small Spot Cleaning
Large Spot Cleaning
2-Pass Cleaning
  • 2-PASS Spot Cleaning – the robot does 2-passes of the area first in one direction and then in perpendicular direction:
  • Small vs. Large Spot Cleaning – you can select for spot cleaning to clean a large (13’x13’ or 400cm x 400cm) or small spot (7’x7’ or 200cm x 200cm).
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