Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Can I use the Neato Li-Ion battery in my XV, Botvac or Botvac D Series robot?

The Neato Li-Ion battery ONLY works on the Neato Botvac Connected robots. If your robot has a Nickel Metal Hydride battery, you must continue to use the NiMh battery in your robot and purchase Neato NiMh replacement batteries when necessary. These 2 different batteries are not compatible and therefore not interchangeable.

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