To disconnect the batteries, follow these steps:
- Locate the two battery doors next to the wheels (shown in the illustration below). Unscrew the two screws on both battery doors.
- Unplug each battery from its connection.
- Replace the battery doors.
*NOTE: be careful when disconnecting and reconnecting the battery connector to avoid pulling the connector off of the board.
You can also see instructions to replace Neato's batteries for more information.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.